Why Relationships Matter in Business

Human beings are naturally social creatures we crave friendship and positive interactions, just as we do food and water. So it makes sense that the better our relationships are at work, the happier and more productive we’re going to be.

Treat one another as equals. Even in relationships in which individuals have different levels of organizational seniority, colleagues should treat each other equally. ‘Pulling rank’ can make others in the relationship feel less valued. So what is a better way to ensure a good relationship can be formed.

Share your knowledge with your colleagues. Offer them the benefit of your experience and encourage them to do the same. And recognize the achievements of others and make them aware that you value the contribution they make to your working relationship. Make them feel apart of something much greater than just being at a job, if they feel apart of the company and it’s vision they feel more at ease.

The reason they feel more at ease it is the fact we are pack or community animals/species as we all have a identity issue as no one knows who we are or where we come from so we need the ability to be apart of something beyond ourselves. So by creating an environment that allows work to be a safe place they can feel a part of and know they are contributing to will give them great purpose and fulfillment overall and then money or entitlements won’t feel as important to those workers.

Consistently keeping employees in the loop will help them feel a stronger connection to your company, as well as foster a sense of commitment to and pride in the work you do. To ensure two-way communication, consider scheduling regular one-on-one meetings with your team to find out how satisfied they are, what they feel they can improve upon and what might encourage them to stay with your company.

Good working relationships give us several other benefits our work is more enjoyable when we have good relationships with those around us. Also, people are more likely to go along with changes that we want to implement, and we’re more innovative and creative. So the productivity and level of happiness within this model of a business is greater than those that don’t focus on relationships consistently. Also the businesses that build a greater reputation and scale will attract the best quality workers and staff as they’ll hear about the culture within that business, so recruitment and experience become easier in the long term.

And also the good working relationships with others in our professional circle, customers, suppliers and key stakeholders are all essential to our success. So, it’s important to build and maintain good relations with these people, take the time to get to know your client, and share a little bit of yourself. Most importantly, remember that your clients pay the bills and pay the staff wages not the business owner they are the medium the money passes via to reach the staff. So as a smart leader in business you should support and strongly focus on the quality of the relationships with your staff within your business as they are also the front line impression to the clients of the business and the client experience so leverage off this.

Happy clients are more likely to make referrals. Provide all clients with your best service, regardless of whether they are a Fortune 500 company or a small business. You never know who your clients may know or to whom they will refer you. Just as importantly, when they switch jobs, either within their company or to a new one, you want to be the partner they recommend to their new team. Lastly, it is important to remember that today’s small companies could be the big companies of tomorrow, and it’s incredibly fulfilling to be a trusted partner fueling that growth.

So once again think outside the box and follow your True North but don’t forget to include those around you in your community at work, they also want to have something to fulfill their purpose and drive towards and as they say “more the merrier”

Written by: Kane Hansen – Director of True North.